Returns
The short version
30 days from the day it arrives. Unused, in its original packaging. Email us first and we will send you a return label.
How to start a return
Email tmart.business7@gmail.com with your order number and a line about what went wrong. We will reply within 24 hours with a return label and the address. Parcels sent back without contacting us first cannot be accepted.
What we can take back
- Unused, with the legs still in their original shape and the packaging intact.
- Within 30 days of delivery.
What we cannot take back
- Anything that has been worn by a pet — for hygiene reasons we cannot resell it.
- Items returned after 30 days.
- Items damaged by chewing, clawing or washing.
Damaged or wrong item
Check your order the moment it lands. If it arrived damaged, defective, or it is simply not what you ordered, send us a photo within 48 hours and we will replace it or refund you. You will not be asked to ship it back.
Refunds
Once your return reaches us we will inspect it and email you either way. Approved refunds go back to the original payment method within 10 business days. Your bank can take a few days longer to post it — if it has been more than 15 business days since we approved it, email us.
Exchanges
The fastest route is to return the original and place a new order.
Cancellations
Email us within 12 hours of ordering and we will cancel it before it ships. After that it is treated as a return.